Clear Terms, Lasting Support.
No surprises, no fine print buried in a drawer. Here's exactly how we handle payments, warranties, and post-installation support — upfront and transparent.
How payments work.
Simple, transparent, and communicated before any work begins.
Accepted Payment Methods
E-transfer, cheque, and credit card. Credit card payments are subject to a processing fee.
Deposit
A 25% deposit of the grand total is required prior to the onset of work. All work will cease if the deposit is not received.
Invoice & Payment Terms
Electronic invoicing. Invoice payments must be received in full and cleared by our financial institution within 15 days of invoice submittal. Late payment penalty of 2% per month applies to outstanding balances.
Changes & Extras
Any extras or changes outside the original estimate will be communicated and quoted before proceeding. After-hours, weekend, or holiday work is charged at a premium rate.
Our warranty coverage.
We stand behind our work and the products we install. Here's exactly what's covered.
1-Year Labour Warranty
Taurean EV Charging Solutions warrants that all subcontractor labour and material furnished, and work performed, will be free from defects due to materials or workmanship for a period of one (1) year from substantial completion.
Should any defects arise during the warranty period due to improper material or workmanship, they will be remedied at no expense to the owner.
3-Year EVSE Manufacturer Warranty
Warranty on Electric Vehicle Supply Equipment (EVSE) is provided through the manufacturer for 3 years from the purchase date. Optional warranty extension available on selected models — see your user manual for more information.
Post-Installation Support
We offer troubleshooting to a certain extent after installation. We take a case-by-case approach, evaluating each situation based on its specific circumstances. If we need to assist with a manufacturer warranty claim, we're happy to help.
Service calls & support
Assistance with installation services, as covered by the contract price, includes a maximum of three service calls. Additional service calls are available and can be quoted separately.
We may also service chargers installed by others, depending on what is required. A service call and assessment may be needed to determine if we can provide further assistance.
Price volatility note
Some materials and products may become unavailable or subject to price increases due to circumstances beyond our control. If this happens, we provide written notice and documentation. Substitute products may be considered, and any price adjustments will be communicated transparently.